Renter FAQs

Renter FAQs

Step 1: Download the COZIITM App.

Step 2 Follow the simple 4-steps registration.

Step 3: Check your email for a link to confirm registration.

Step 4: Login to complete registration and set up your profile including adding your landlord, if they haven’t done son already. If you are stuck at any point, contact our client success support for immediate help.

Step 5: Start paying rent, requesting maintenance from your landlord and book trusted handyman or service expert if needed.

You can add your landlord from side menu in your profile. First, press “+ Landlord”. Search for the landlord name or select a landlord from the list. View landlord profile and confirm “+Add  Landlord”.

From the home menu press “Request repairs from landlord”, select where in your home you need a repair, tag a repair service you need, add details of your request including uploading photos if needed, review the summary of your request press “Confirm” to send the request to your landlord.

From the home menu press “Book a pro”. View list of handymen by location or trades and choose the “handyman”. Add job info and details, view job summary  and payment. Press confirm booking.

No. You pay for service of a handyman or service expert. You can request for maintenance from your landlord. If you aren’t sure about the type of maintenance or repairs you are responsible for, please contact your landlord.

From the home menu, press “Pay rent and utilities”. Add credit or debit card info, if you haven’t done so already. Add the amount you wish to pay, use the calendar to schedule when and how often you plan to pay the same amount entered previously. Add your landlord (payment recipient), if you haven’t done so already. Press “Make payment”.

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